Like with everything in life sometimes you’ve just got to listen to your gut. Our team of underwriters are experienced and knowledgeable so when they have a gut feeling, we trust it 100%.
In late March 2015 a customer was in need of finance for a few photocopiers for the business, we had experience with the customer in the past and had tried a few times to approve them for finance. Unfortunately, on multiple occasions our funding lines declined the approval for credit. Due to this history, our underwriters asked the customer for a few more details such as management and profit & loss accounts, to really look into why this customer was struggling to get the finance they needed. Once the information was received our underwriting team went to work and discussed the situation with our Operations Director, Ian. The team and Ian had a gut instinct that there was more to the story…
Therefore, rather than giving up on the customer, our team tried to figure out a solution. Lucy, a member of our underwriting team, spoke to the customer and came to understand why the businesses accounts appeared the way they did. After gaining an in-depth understanding of the customer’s service and business activities it became clear that we could find a way to approve them for finance.
A Happy Ending
Once all the information was gathered Lucy produced a write up to explain the situation and we successfully approved the customer for the finance they needed. As a result of this success, the customer increased the deal size and chose to invest in a couple more photocopiers for the business. Our team had a gut feeling that there was more to the business than originally appeared and because we are able to trust our instincts we were able to help another customer invest in the equipment they needed to carry out their day-to-day operations.