How a Conference Centre Transformed Its Coffee Offering Without The Upfront Costs

This case study highlights how a leading conference centre improved its coffee offering through a smart equipment upgrade. With expert support from 86 Degrees Coffee Ltd. and flexible finance from Tower Leasing, the centre enhanced guest satisfaction and operational efficiency—all while managing costs effectively.

Client Overview

The high-end venue hosts business events, conferences, and training days. With a reputation for exceptional service, the team understands that details like great coffee play a big role in shaping the overall guest experience and reinforcing their premium brand.

The Challenge

Coffee is included as part of the centre’s room hire. However, their existing setup of 12 ageing bean-to-cup machines had become unreliable and no longer met expectations. Frequent breakdowns and outdated technology were starting to impact service quality.

The management team recognised the need for change but understandably had their reservations about the financial implication of replacing all the machines at once.

“We didn’t want to spend out on new machines but knew we had to make a change.”

– Conference Centre Manager

The Solution

Tower Leasing worked closely with both 86 Degrees Coffee Ltd. and the conference centre team to tailor a finance plan that matched their operational goals and budget.

Through open communication and a clear understanding of the centre’s financial position, Tower structured a 60-month lease agreement. This gave the team the flexibility to upgrade without committing to a large upfront spend, helping them preserve cash flow while investing in a better guest experience.

The installation from 86 Degrees was quick and hassle-free.

The Results

The benefits were seen immediately. Guests noticed the improvement in coffee quality and the modern look of the new machines. Staff enjoyed fewer technical issues and simpler machine management. The upgrade also freed up time and resources behind the scenes. By moving to fewer, more capable machines, the centre also reduced the need for ongoing maintenance and improved day-to-day operations.

Thanks to Tower Leasing, the centre was able to invest in the right solution without financial strain.

“Everybody has said they couldn’t believe the difference—you actually get a fresh coffee taste. The machine looks great and makes us look like a far more professional outfit. It’s been a great investment for the business.”

 

“The fact I’ve not been called down to the meeting rooms due to an error on the machines is a real bonus.”

– Conference Centre Manager

A Successful Partnership

This project worked well because the supplier and finance provider focused on what mattered most: a solution that fit the client’s needs.

86 Degrees Coffee Ltd. recommended equipment that could deliver better results with less hassle. Tower Leasing made the financial side of the upgrade straightforward and manageable.

Together, the team helped the centre make a change that was both practical and worthwhile.

“It’s always rewarding to support a project where everyone comes away satisfied. The centre was able to upgrade its coffee offering, reduce downtime, and ease the strain on operations. At the same time, 86 Degrees Coffee secured an order that may not have happened without the finance solution we provided. It’s always a pleasure working with Chris and the team at 86 Degrees Coffee.” 

– Claire Bratcher, Vendor Account Manager, Tower Leasing