Frequently Asked Questions
Own Book Frequently Asked Questions
To manage your queries, please provide your agreement or proposal number so we are able to locate your contract.
To keep a record as proof and update our notes regularly in the system, we sometimes request for you to email directly into firstname.lastname@example.org or if you would like to speak to a member of our team, please call 01753 837050 (Option 2).
How do I ensure that my Agreement terminates at the end of the minimum term?
You will need to give your written notice to terminate your agreement to your Funder at least 30 days prior to the end of your minimum term. (90 days’ notice is required after the end of the minimum term)
How do I remove the asset protection on my Agreement?
The equipment on your lease agreement must be covered by insurance during the full term of your lease. If you have your own business insurance which covers the equipment, you need to contact your Funder’s Asset Protection Company to provide details of your existing Insurance policy. (Full details would have been provided in your welcome pack from your Funder)
Can I cancel my Hire Agreement?
In order to cancel your Hire Agreement, you will need to pay a settlement. Please contact your Funder for a settlement figure.
Do I own the equipment at the end of the Agreement?
It would depend on the type of agreement you have. If the Agreement is a Hire Purchase Contract then the answer is yes. If your agreement is a Hire Agreement then it is likely that the answer will be no. Please check the Terms and Conditions of your agreement.
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TowerExtra - A bespoke service for our dealers to access all existing proposals, creating new proposals, online rental calculator, exporting reports and generating documents.
Ecosign - Go from proposal to customer signature in under an hour.
We support your business
Your dedicated Account Manager can provide training to your sales team at your business premises and talk about offering leasing confidently & effectively.
Our marketing department can work with your business to provide relevant website copy, branded leaflets for exhibitions and much more to promote the leasing option to your customers.
We Offer More Than Finance
We understand keeping cash flow within the business is important, that is why we have a number of finance solutions in place to support your business growth.
Whether you are looking to expand into new premises, cover the costs of an upcoming TAX Corp Bill or looking to lease vehicles for your business. We have the expertise of our direct sales team to find the right solution which works for you.
We Value The People Who Work with Us
At Tower we place a great deal of emphasis on people and relationships – our customers are the core of our business so we strive to deliver our service with heart, passion and enthusiasm.
As a team and individually, we are constantly investing in training and development programmes to expand our knowledge of our market and yours. Collectively, this creates more business opportunities to deliver a trusted finance solution.